Air India's use of artificial intelligence (AI) has had a huge impact on the airline major's call centre volumes and the technology integration has reduced costs by 100 times, a senior company executive said on Wednesday. The airline launched its own chatbot AI.g, earlier known as Maharaja, in May 2023. The chatbot has answered approximately two million queries since its launch, handling 93 per cent of customer inquiries without needing to pass them on to call centre agents, said Sathya Ramaswamy, Chief Digital and Technology Officer, Air India.
First responders and eyewitnesses vividly recall the horrific Ahmedabad Air India crash a year later, describing an inferno exceeding 1,000 degrees Celsius that melted boots and aircraft parts, and the heart-wrenching retrieval of a pregnant woman's charred body amidst the chaos.
'We have been insisting that all Boeing 787 aircraft be grounded and checked for the electrical systems.'
N Chandrasekaran's exit marks a major shift for TCS, leaving its leadership to navigate AI disruption without the group chairman's deep expertise.
The Supreme Court of India has dismissed a petition seeking to abolish execution by hanging, affirming its legality while strongly emphasising that the State must carry out capital punishment in a manner that minimises suffering and preserves human dignity, even for condemned prisoners.
Prime Minister Narendra Modi and Indonesian President Prabowo Subianto have significantly advanced the India-Indonesia Comprehensive Strategic Partnership, securing crucial agreements on defence, critical minerals, and maritime security, including BrahMos missile supply and Sabang port development.
Vijaya Mehta's eyes were always twinkling, her smile was always warm, her sari usually a collector's piece. She put on no elder statesman airs. But when she was in director mode, she allowed her actors and technicians no slack. Deepa Gahlot doffs her hat to the undisputed doyenne of Marathi theatre and one of India's most influential directors and actors, who shaped the landscape of Indian experimental theatre.
Prime Minister Narendra Modi was accorded a grand welcome on his arrival in Jakarta on Monday, with Indonesian Air Force fighter jets escorting the PM's aircraft upon entering Indonesian airspace, marking a ceremonial welcome.
Voters who exercise their franchise in favour of a particular political dispensation do not do so unconditionally. Their loyalty is subject to maintaining trust and living up to their expectations. It is subject to allowing the freedoms guaranteed under the Constitution, points out Vice Admiral Biswajit Dasgupta (retd).
At the end of this journey, no matter now it ends, these youngsters will know something essential about the Indian government, the Indian judiciary, the Indian media, the Indian police, the Indian laws and indeed about Indian society, asserts Aakar Patel.
Go once. You will know, even before you board the flight home, that you will return.
The 23rd Commonwealth Games opened in Glasgow with a vibrant ceremony blending Scottish heritage and a strong message of sustainability. King Charles III declared the Games open, highlighting efforts to combat plastic pollution. The event featured a unique indoor setting, an early athletes' parade including the Indian contingent, and diverse musical and cultural performances, setting a new precedent for the multi-sport event.
Leaders of the opposition INDIA bloc met in New Delhi on Monday and decided to write to the chief justice of India on the Special Intesive Revision exercise and "vote loot", besides demanding the immediate resignation of Union Education Minister Dharmendra Pradhan over the NEET-CBSE row.
If one has to compare the tenures of the two prime ministers one must credit Nehru with laying the foundations on which Modi is building a grand edifice, asserts Colonel Anil A Athale (retd).
Gaya native Shubham Kumar topped the JEE exam by avoiding negative news and social media. He credited his parents, Kota faculties and hard work for his success. Gurugram's Kabeer Chillar secured the second rank. Both students attended the Allen Career Institute in Kota.
How India overcame umpteen odds to reintroduce the cheetah on its territory after the handsome cat became extinct in the country decades earlier.
Jio Platforms Ltd, the digital and telecommunications arm of Reliance Industries, has approved filing draft papers for an initial public offering (IPO) involving a fresh issue of up to 27 crore equity shares, aiming to unlock value for shareholders and fuel its ambitious expansion into 5G, AI, and global markets.
The top court also sought the assistance of Solicitor General Tushar Mehta, who was present in the case, in formulating the standard operating procedure (SOP) and fixed the plea for hearing after the summer vacation in July.
Gwadar is viewed as a critical pearl in China's maritime strategy as it would give a permanent logistical footprint near an important choke point - the Strait of Hormuz and the oil rich Persian Gulf, explains Commodore Venugopal Menon (retd).
Satluj is a chilling reminder of what happens when a state is allowed to become judge, jury and executioner, asserts Sreeju Sudhakaran.
As Shastri Bhawan nears demolition, one of Delhi's most iconic government buildings leaves behind six decades of stories, power, journalism and public life.
... changing seats and in-flight entertainment on its older aircraft.
For India, China's Indian Ocean power projection, maritime domain awareness, dual-use ports, underwater surveillance, antisubmarinewarfare, naval exercises with Pakistan, pose considerable pressure, depleted India's strategic depth and marginalises Indian role, points out Srikanth Kondapalli.
Congress general secretary Jairam Ramesh has alleged that the BJP's "real and ultimate target" in seeking a two-thirds majority in the Lok Sabha is to amend the Constitution to end reservation, rather than genuinely implement women's reservation.
Mundane as it may seem, this is in some ways a metaphor for the challenges facing the nation, argue Arvind Subramanian and Devesh Kapur in their new book, A Sixth Of Humanity.
Former Indian Premier League chairman and cricket administrator Lalit Modi described Prime Minister Narendra Modi as a 'great cricket fan' and said his interactions with the Prime Minister were largely centred around the development of cricket infrastructure in Ahmedabad.
Former India doubles player Purav Raja has called for a complete clean-up of Indian tennis administration, emphasising the need for accountability and transparency at all levels. He also questioned the eligibility of some office-bearers in the 2024 elections.
I have spent the last couple of days trying to understand what exactly is making me so angry about the viral controversy surrounding comedian Pranit More's crowd-work show. At first, I thought it was because of the audience member whose story has now sparked outrage across social media. Then I thought it was because of the comedian's response.
The CJP's rapid rise on social media reflects growing digital dissent and youth frustration with issues like unemployment and exam-paper leaks.
Union Minister Pralhad Joshi assures that the Indian government is prepared to bring back Indians stranded in the Gulf region due to the Iran-Israel conflict and disruptions in Dubai, emphasizing citizen safety as the top priority.
The Tata Sons board has deferred a decision on the re-appointment of Natarajan Chandrasekaran as Chairman, signaling potential differences within the group. Concerns were raised about losses in certain group companies and the listing of Tata Sons.
The Delhi High Court has asked the central government why it cannot reduce the GST on air purifiers, considering the poor air quality in Delhi. The court's concern is that the current 18% GST makes air purifiers unaffordable for the common man.
'We should expect extreme heat, extreme rains, floods, landslides and maybe cyclones. Not just this year, in the coming year as well.'
A bench of Justices Vikram Nath and Sandeep Mehta termed the exorbitant rise of airfares by airlines as "exploitation" and asked the Centre and the Directorate General of Civil Aviation (DGCA) to file their replies to a PIL seeking binding regulatory guidelines to control the unpredictable fluctuations in airfare and ancillary charges imposed by private airlines in India.
The Delhi High Court has directed the GST Council to consider lowering or abolishing the goods and services tax on air purifiers, citing worsening air quality in the national capital. The court has asked the council to meet at the earliest, even via video conference if necessary, to address the issue.
India and Israel have elevated their relationship to a special strategic partnership, focusing on enhanced cooperation in trade, technology, and defense, while also addressing regional peace initiatives.
India's privatisation push, once projected as a cornerstone of economic reform, has suffered another setback, with the Centre set to call off the IDBI Bank stake sale, highlighting the political and structural constraints shaping the country's disinvestment policy, experts say.
The strikes targeted the Nur Khan Airbase in Rawalpindi, the 12th Brigade base in Quetta, Balochistan, and the Khoizai camp in the Mohmand Agency in Khyber Pakhtunkhwa, along with other military sites housing key facilities and centres.
I wonder if I can rest assured -- before the election ink on my finger fades -- that my home state is at the threshold of a better future, wonders Vice Admiral Biswajit Dasgupta (retd).
Tata-owned Air India has launched a Voluntary Retirement Scheme (VRS) for its employees- in the airline's first drive to reduce headcount. The salt-to-steel conglomerate acquired the carrier last year. As of November 2019, the airline had 9,426 permanent employees.
